Welcome to MindBalance Counseling. By accessing or using our online therapy services, you agree to comply with the following Terms of Service. Please read them carefully before using our platform.
1. Acceptance of Terms
By using our services, you confirm that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree, please do not use our services.
2. Eligibility
- Our services are available to individuals aged 18 and older.
- By using our services, you confirm that the information you provide is accurate and truthful.
3. Nature of Services
- MindBalance Counseling provides online therapy and counseling but does not replace medical or psychiatric treatment.
- Our services are intended for guidance and support and are not suitable for emergencies or crisis situations. If you are in immediate danger, please seek emergency medical assistance.
4. Confidentiality & Privacy
- Your privacy is important to us. All therapy sessions are confidential, except in cases where disclosure is required by law (e.g., risk of harm to self or others).
- We follow strict security measures to protect your personal information. For more details, see our Privacy Policy.
5. Payment & Cancellation Policy
- Payment: Sessions must be paid for in advance through our secure payment system.
- Cancellations: You may cancel or reschedule a session at least 24 hours in advance to receive a full refund or credit.
- No-Show Policy: If you miss a session without prior notice, you may not be eligible for a refund.
6. User Responsibilities
- You agree to use our services ethically and respectfully.
- You must not engage in abusive, harassing, or inappropriate behavior toward therapists or staff.
- You are responsible for ensuring a stable internet connection and a private, distraction-free space during your sessions.
7. Limitation of Liability
- MindBalance Counseling and its therapists are not liable for any personal, emotional, or financial consequences resulting from the use of our services.
- We do not guarantee specific results, as therapy effectiveness varies for each individual.
8. Modifications to Terms
We reserve the right to update these Terms of Service at any time. Any changes will be posted on our website, and continued use of our services constitutes acceptance of the updated terms.